Contact & Complaints
We're here to help. Choose the right contact method below for the fastest response.
In immediate danger or reporting a crime?
Call 000 for Police, Fire, or Ambulance. For online crimes: 131 444 (local police).
Contact Our Team
Report a Listing
Use the Report button on any listing for the fastest response. Our moderation team reviews all reports.
→ Listing GuidelinesPrivacy Complaints
Privacy Act complaints, data access requests, deletion requests, data breach reports
privacy@vendoau.com.auGeneral Enquiries
Account help, listing questions, payment issues, technical support
support@vendoau.com.auLegal & Compliance
Legal notices, subpoenas, intellectual property claims, compliance queries
legal@vendoau.com.au📋 Response Time Commitments
How to Report a Listing
- 1Navigate to the listing you want to report
- 2Click the "Report" button (🚩) on the listing page
- 3Select the reason for your report from the list
- 4Add any additional details that may help our team
- 5Submit — our team will review within 24 hours
External Escalation & Regulators
OAIC — Privacy Complaints
Office of the Australian Information Commissioner — for unresolved privacy complaints
You can lodge a complaint with the OAIC if we have not resolved your privacy concern within 30 days.
ACCC — Consumer Complaints
Australian Competition & Consumer Commission — for consumer law disputes
For disputes about marketplace transactions, misleading listings, or Australian Consumer Law breaches.
ScamWatch
Report scams to the Australian Government's official scam authority
Report any scam listings or fraudulent activity encountered on our platform.
ReportCyber — Australian Cyber Security Centre
Australian Cyber Security Centre — for cybercrime and online fraud
Report identity theft, hacking, or cyberattacks related to marketplace activity.
AFP — Australian Federal Police
For serious criminal activity including fraud, exploitation, or trafficking
Report serious crimes such as human trafficking, exploitation, or large-scale fraud. Call 131 AFP (131 237).
State & Territory Consumer Authorities
Your consumer rights are also protected by your state or territory authority. Contact them for disputes about marketplace transactions under state law.
| State | Authority | Phone | Website |
|---|---|---|---|
| NSW | NSW Fair Trading | 📞 13 32 20 | Visit |
| VIC | Consumer Affairs Victoria | 📞 1300 558 181 | Visit |
| QLD | Queensland Office of Fair Trading | 📞 13 13 04 | Visit |
| WA | Consumer Protection WA | 📞 1300 304 054 | Visit |
| SA | Consumer and Business Services SA | 📞 131 882 | Visit |
| TAS | Consumer Affairs and Fair Trading TAS | 📞 1300 654 499 | Visit |
| ACT | Access Canberra | 📞 13 22 81 | Visit |
| NT | NT Consumer Affairs | 📞 1800 019 319 | Visit |
VendoAU — Company Details
Trading Name: VendoAU
ABN: 31 770 293 133
Operated from: Victoria, Australia
Governing Law: Commonwealth of Australia
Privacy Act Compliance: Privacy Act 1988 (Cth)
ACMA Spam Compliance: Spam Act 2003 (Cth)
General: support@vendoau.com.au
Privacy: privacy@vendoau.com.au
Safety: trust@vendoau.com.au
Billing: support@vendoau.com.au
Legal: legal@vendoau.com.au
Complaints: complaints@vendoau.com.au